An employee of a #Minnesota Dairy Queen is being hailed for refusing to allow a blind customer to be taken advantage of. Another patron recalls the incident in a letter to Dairy Queen’s corporate offices:
"I noticed that the man being served was blinded or at least partially blinded. As he turned away after being served by your employee I noticed that he had dropped a $20 bill on the ground. He kept walking because he did not see that he had dropped it. An older lady in front of me picked up the bill and instead of telling the gentleman that he dropped it she put it in her purse."
Many in the store saw what happened, and the employee named Joey asked the woman to return the money to the man. When she refused, Joey calmly asked her to leave as he could not serve someone so disrespectful. The woman then began a tirade, lashing out at the employee before storming out, without returning the money.
Shortly after the letter writer found himself sitting outside near the #blind man. A few moments later, Joey came out and approached him:
"Your employee took out his wallet, and said ‘Sir on behalf of #DairyQueen I would like to give you the $20 that you happened to drop on the ground as you walked away from the counter. I realize that this is not the $20 bill you dropped because the older woman stole it but it does have the same face value.’ I was in shock by the generosity that your employee had, taking his own money out of his own wallet to give to the customer because some other lady decided to steal something that wasn’t hers."
The letter writer took it upon himself to further the good deed, returning to the store, asking Joey for his name, and then writing Dairy Queen’s corporate office to praise the employee: “Joey has forever sealed my fate as a life long customer of the Mainstreet Dairy Queen. Thank you for outstanding customer service and for and even better experience.”
Talk about amazing customer service and absolute compassion!